A by-the-numbers look at calls to the Office of the Inspector General:
The number of calls — a total of 534 — to the OIG hotline not accepted for investigation by the department in fiscal year 2011.
The number of cases accepted where abuse or neglect was substantiated during fiscal year 2011.
The number of people who were alleged to be abused or neglected on the hotline from May 2003 to January 2012.
The number of deaths that followed alleged abuse or neglect that the OIG wouldn’t investigate.
The number of felony convictions in the 53 deaths.