Q & A: How much will Charter all-digital service cost?

News-DemocratJanuary 21, 2014 

Charter Communications has announced that it has started implementing an all-digital service that will become standard for all customers and will not cost current customers more, for now.

Here is what customers can expect during after the transition:

What will this upgrade mean to customers?

All local customers will also have access to more than 12,000 video on demand options, including more than 3,000 in high definition.

How much will this cost?

This will come at no cost to current customers. However, the digital boxes that the St. Louis-based cable provider will require customers to have for each TV will cost $6.99 a month one, two or as many as five years from now, depending on your level of service.

When will it happen?

Customers are being contacted beginning now through the middle of summer. The transition for metro-east customers is expected to occur by mid-March. Customers will have 30 days to make the transition.

How will customers be contacted?

By mail, in your bill, by phone calls and messages that will appear on your television set prior to the upgrade.

Why is Charter doing this?

Charter President and Chief Executive Officer Tom Rutledge said, "By removing outdated analog signals, we regain bandwidth in our network enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation." He also said this upgrade is providing customers with "the very best products at the very best value" as the company has invested more than $2 billion in its network to make this possible. More than 90 percent of Charter's customers in Southern Illinois and Missouri already have all-digital service.

Where will customers find a digital box?

Charter will have them available at their offices and at other locations to be announced.

How will customers install a digital box?

Customers should be able to install each digital box themselves. Assembly is relatively easy.

Where can I find more information about this?

Go online to www.charter.com/digitalnow or call 1-888-438-2427.

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