Celeste Castillo undoubtedly felt special when Illinois Gov. Pat Quinn picked her to be the face of the Obama-care campaign for our great state.
Ironically she was the campaign's face -- the dysfunctional side that caused enrollees to have to navigate through crashed computers and complex, confusing rules, and sometimes end up on a dead end.
Castillo still wouldn't have health care coverage if an Associated Press reporter hadn't alerted Quinn to Castillo getting rejected for expanded Medicaid -- after the deadline to sign up for other coverage. Quinn's office got involved and got her enrolled in Medicaid.
Unfortunately, not everyone seeking coverage in Illinois had Quinn and his staff available to cut through the bureaucratic red tape. Most people were left to figure it out on their own.
How many other Celeste Castillos got so tangled in the process that they ended up with no coverage at all?