The Transportation Security Administration's push to enroll 25 million people in its expedited screening program has fallen short, mainly because the agency did not assign enough workers to review applications, a federal report found.
The TSA hasn't kept pace to meet its goal for TSA PreCheck, the agency's key program to get airport security lines moving faster, primarily because the agency didn't anticipate how successful its marketing efforts would be and didn't staff accordingly, according to the report from a new report from the Office of Inspector General for the U.S. Department of Homeland Security.
The program began in 2013 and has so far enrolled 5.6 million air passengers. The TSA's goal is 25 million travelers by 2019.
TSA PreCheck is designed to prescreen low-risk passengers, such as business travelers, to focus the TSA's limited staffing on all other passengers. Travelers who are approved to be PreCheck members can use an expedited lane at most of the nation's airports.
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To meet the enrollment goal, the agency spent more than $3.7 million over the past three years on an advertising campaign. A five-year membership for TSA PreCheck costs $85.
Although the campaign more than tripled the applications for the program last year, the Office of Inspector General said the TSA had a backlog of applications because the agency didn't employ enough staff to manually check applications that require extra review.
About 74 percent of applications for TSA PreCheck are approved through an automated background check that includes confirmation of a traveler's citizenship status and criminal history, among other intelligence-related checks. But 26 percent of the applications require extra review because they include "potentially disqualifying information" and must be checked manually by workers at the TSA "adjudication center."
The report found that the TSA had 27 positions set aside for the adjudication center, but vacancies and turnover in that department have been high.
"Therefore, the Adjudication Center could not fill vacancies quickly enough, and an attempt to address the application queue with (temporary workers from other departments) was not wholly successful," the report said.
The report also criticized how the TSA selects applications for review, suggesting the need for a more efficient, automated system.
The TSA said it agrees with the assessment and plans to add 21 new workers to handle adjudication work.