Lambert-St. Louis International Airport ranks 17th out of 21 major U.S. airports ranked in a J.D. Power and Associates satisfaction survey.
The airport trailed nearly a score of similarly sized airports, including Dallas Love Field, Midway Airport in Chicago and a number of other airports in Washington, D.C., New Orleans, Tampa, Nashville and San Diego.
The rankings gave Lambert 738 out of 1,000 points — scoring 58 points behind the top-rated airport on the list, John Wayne Airport in Orange County, California, with 796 points. At the bottom of the rankings: New York’s LaGuardia Airport, with 654 points, 91 points below the average score of 745.
According to J.D. Power, Lambert ranked “about average” on the survey.
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Factors measured included terminal facilities, airport accessibility, security check, baggage claim, check in, and food, beverage and retail.
Lambert last year was in the medium-airport category, where it was 29th of 33 airports.
The annual survey also measured “Mega Airports,” giving its top ranking this year to Orlando International Airport. O’Hare International Airport was 17th on that list, with 723 points out of 1,000, compared to Orlando’s 778.