Metro-East News

Phone outages hit hospital, police departments, school

Phone outages were being reported Thursday morning around the metro-east.

Memorial Hospital East and Memorial Medical Group offices said in a news release that they were affected by a widespread Charter Communication phone outage, but by mid-afternoon, all communications were restored.

The hospital said incoming calls placed by non-Charter Communication customers to patients, departments or physician offices at Memorial Hospital East or Memorial Medical Group offices receive a busy signal, but calls placed by Charter Communication customers go through.

Patients at Memorial Hospital East are able to call out; however they are not able to receive calls unless they are transferred by the hospital operators.

The hospital said patient care and services at Memorial Hospital East and MMG physician offices were impacted by the outage.

The O’Fallon Police Department and Fairview Heights Police Department had also reported phone outages early Thursday morning. Both agencies said services were restored by 9 a.m. The outage did not affect the 911 system.

The Clinton County Sheriff’s Department also reported that its non-emergency lines were down.

Schools in the Collinsville Unit 10 School District were experiencing a “major telephone service disruption,” the district stated in a post to its social media Thursday morning.

According to Unit 10, there was a significant communication failure between the two major phone service providers in the area. Those providers were not named in the post. The district said callers might hear a busy signal or “circuits busy” message when trying to call the school buildings.

Unit 10 suggested individuals try to reach its staff via email.

Collinsville city offices, including the police department, were also reporting phone outages. The city stated that incoming calls were not being received Thursday due to Charter fiber problems.