There was no blue plastic encased BND newspaper in my driveway yesterday morning. Trying not to panic I immediately dialed up customer service after coming back from my morning run. I found an electronic jungle out there and ended up making additional calls and sending e-mails to right the wrong.
About halfway through my struggle I had a memory flash. I harkened back to an experience I had flying into Reagan International many years ago. The airliner was cruising along the Potomac headed for an anticipated an uneventful landing. I liken this to the BND ending up in my driveway each morning.
The runway was in sight and everyone was set for the moment when the tires meet the runway. Then the unexpected happened…missed approach. As a retired Air Force air traffic control officer I appreciate that such things occasionally happen. It’s unnerving to passengers who don’t usually know what’s up … just like not getting your newspaper.
Missed approaches aren’t anticipated by air traffic controllers. They have to scramble to get the aircraft back around and in the flow for another try. That requires planning and extra coordination.
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The BND staff obviously expended extra time and effort to complete my delivery. Newspapers and their subscribers, like air travelers, would rather things go smoothly the first time around.
Both my arrival stories had relatively happy endings ... a little late but none worse for the additional wear and tear. Let’s just not do it the hard way every day.