Highland is planning to take a community survey to gauge the public perceptions of city services.
“We’re going to do anything we can to get as much feedback and community participation as we can,” Highland Police Chief Terry Bell said.
The city will use the results to understand the perspectives and experiences of residents.
Bell said he plans to draft the survey after he meets with city department leaders shortly.
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“For example, I might use a portion of the survey to identify the community perceptions of the police department. I might ask residents to rank the police departments response to emergency calls,” he said. “Is our response too slow? If so, would residents be willing to hire more police officers? While I believe our response time is good, you don’t know until you ask.”
The city has not determined how it will administer the survey or how they plan to evaluate it.
Bell, however, would like to have it scored in house as much as possible.
“I expect the survey will likely be available on social media, and that some copies will be mailed to residents,” he said.
This will be the first survey the city has taken in many years.
The need for the survey was identified as an action item in the city’s recently approved Strategic Plan. (See the complete Strategic Plan linked to this story.)
According to the Strategic Plan, the city will be looking to improve public perceptions, employee perceptions and customer relations.
Notes from the Sept. 8 City Council meeting
▪ The City Council recognized Clint Conrad of the Highland Public Works Department “for his outstanding performance” on the Iberg Road extension project.
▪ The City Council appointed William Blechinger to the Silver Lake Advisory Committee. Blechinger is a safety director with Korte & Luitjohan Contractors Inc.
▪ The City Council appointed Bill Koehnemann and Jay Korte the Combined Planning & Zoning Board. Korte is a construction manager with The Korte Company. Koehnemann has served on the combined board since its inception. Prior to that, he served on the Zoning Board of Appeals for a number of years. Koehnemann and Korte’s five-year terms will expire on Aug. 31, 2020.