Subtle but sincere, Dan Jackson, doesn’t have to dig deep for genuine concern and empathy for his customers and partners in his capacity as regional director for Carrollton Bank in O’Fallon.
He says it just comes naturally.
“My primary role as a commercial banker, I have a lot of small and medium size businesses as customers who I spend a lot of time with, and that’s my favorite part of the job,” he said.
“I enjoy working with those folks and developing relationships and friendships over time. I’ve got some 20+ year relationships with customers, and that’s the fun part, where they know about my kids and I know about their families. It becomes more than just purely a business relationship.”
But don’t let his low-key, serious demeanor throw you off.
He knows how to have some good ‘ole family fun.
In fact, on Saturday he and his team and family hosted an open-to-the-public barbeque in the afternoon to encourage community members to come out and meet him and the 13 O’Fallon Carrollton branch bankers.
“We wanted people to know that we are here to serve them, not the other way around,” Jackson said.
As if that wasn’t enough fun for the weekend, Jackson said, on Sunday, he took his wife, Julie, and three children; Luke, 11, Emily, 9, and Lindsay, 7, to a St. Louis Cardinals baseball game, which he said has become an annual family tradition.
“We love it, not only the thrill of the game, but being together all in one spot and having fun in the sun,” Jackson said.
“And of course, supporting the Greater St. Louis area baseball team, and Blues hockey team is great.”
Baseball, softball, gymnastics and piano lessons are just a few of the extracurricular activities Jackson, his wife and kids are involved in.
He even coaches his son’s baseball team, and helps out with his daughter’s softball team.
“We are kept very busy, especially my wife with all the running around and school volunteer work she does,” Jackson said. “Our lives pretty much revolve around our kids, but we do try to get away for a private weekend every summer, like last year we went to Destin, Fla.”
When he’s not working or relaxing with family, he is usually out and about attending meetings, events or fundraisers for the myriad of community organizations and boards he serves on, such as the Gateway Region YMCA Board of Directors, since 2002.
“I’m very active with our YMCA Annual Campaign too, which we just surpassed our goal, which is huge. And now we can add more financial support to our programs,” Jackson said.
“Unfortunately there’s a lot of people with the misconception that the Y is a gym and swim facility only, but really it’s much more. We do so many things with our programs and discounted rates to allow people who can’t afford to otherwise join be members too; not to mention the cancer recovery program ‘Live Strong,’ and our academic tutoring at our facility also with some basketball courts located in the neighborhood behind The Hut,” Jackson said.
New to the O’Fallon Township High School Endowment Fund, Jackson joined because he was a 1985 OTHS graduate who wants to give back.
“Being an OTHS grad and having kids who may one day attend too, I have a big interest in the success of the school. And, being such a great school — I know I had a great experience there, and looking at test scores and the overall performance of the school, and I want to see that continue,” he said.
“There’s been a lot of growth in the school, and there’s been financial challenges with the school district (203) these days with the financial condition of the State of Illinois, so if the Endowment Fund can help in some small way like with the grants that helped purchase classroom technological equipment for teachers and classrooms like the 3-D (dimensional) printers or scholarships for kids going onto college, I think that’s a good thing to be involved in.”
Jackson also serves on the Leadership Council of Southwestern Illinois, a not-for-profit member-based economic development corporation representing Southwestern Illinois, primarily Madison and St. Clair counties.
Jackson said it is very fulfilling know he is working towards a greater good to help unite the region for economic growth through its coalition of 200 board members who are leaders in business, industry, labor, education and government.
Developed in 1983, these effective partnerships serve as a driving force behind successes seen in the sphere of economic development, which Jackson said, he likes to keep on his radar.
With the company for six years, Jackson said although Carrollton Bank is located at 1575 N. Green Mount Road in O’Fallon, the bank came to the metro-east market about six years ago with a loan production office in the banking industry located behind Target in the Green Mount Shopping Center, off of Frank Scott Parkway West, in Shiloh.
“Mainly we concentrated on commercial and mortgage loans at that point, and we bought the current building we are in a little over two years ago and leased it to Reliance Bank for occupation of the first floor, but the second and third floors were completely undeveloped then,” Jackson said.
In June of last year, Jackson noted the loan office was moved to the second floor of the current building post interior finishing.
Reliance Bank continued to lease the lobby until March 31, then allowing Carrollton to open a full service bank on the first floor.
“Our friends and neighbors Iron Horse Resources occupy the top third floor, which is another local O’Fallon company.
“We’re excited to be apart of the local O’Fallon business community as a full service bank now where we can serve all kinds of customers, as opposed to just loan customers,” Jackson said.
While Carrollton Bank has grown and evolved over time, one constant is still standing strong, the solid family values passed down through five generations dictates how customers and employees are treated, according to Jackson.
“We are employee owned as well, like myself and several others here, and we feel that is a great differentiator in how we treat people walking through our doors day in and day out, and how we run the bank for the long term, which is an advantage for everyone,” Jackson said. “And, the majority of our bankers at all our banks are owners too, meaning we are invested in the company with both feet in the door.”
With a deep history dating back to the bank’s inception in 1877, Jackson said he shares the same perspective as the Carrollton predecessors, dubbed “the Carrollton Way,” hire good people; less for the bank, more for the customer; always do the right thing; a bank’s owners should be at the bank; and do whatever it takes.
“Getting into banking by accident through a friend after graduating from Eastern Illinois University with an accounting degree, I started at Boatmen’s Bank, now Bank of America, and then moved to Southwest Bank, now BMO Harris Bank, for about 13 years before coming to Carrollton. I plan to retire here,” Jackson said.
“We have the freedom her to do more than other banks (because) our bankers have the autonomy and the authority to serve their clients in ways only business owners can,” Jackson said.
Given that, Jackson pointed a Carrollton phrase, “...as business owners, our bankers share an appreciation of the challenges, the risks and the opportunities, their customers face, because we too have been there too. We are experienced.’
Meet Dan Jackson:
Q: Do you have words to live by?
A: Be honest in your dealings with others.
Q:Whom do you most admire?
A: My parents for raising four boys.
Q: What is the last book that you read?
A: ‘The Girl with the Dragon Tattoo Trilogy’ because it was a (trio of) psychological thriller(s) my wife recommended.
Q:What do you do for fun and relaxation?
A: Anything sports related, whether playing golf, coaching kids or watching on T.V. or in person.
Q: What is the usual state of your desktop?
Q:What did you want to do career wise when you were growing up?
A: Professional baseball player.
Q: What do you think is your most outstanding characteristic?
Q: What irritates you most?
Q:What type of music do you listen to?
A: All kinds, but my favorite is music from the 1970’s. I am a big music fan.
Q: What do you like most about your job?
A: The personal relationships that are formed.
Q: If you were independently wealthy, what would you be doing?
A: Traveling the world playing famous golf courses.
Q: What would people be most surprised to know about you?
A: I know way too much sports and music trivia.
Q: When they make a movie of your life, who would play you?
A: Matt Damon.
Q: If you were stranded on a deserted island, what would you have with you?
A: My family and a copy of Son Volt’s ‘Trace’ CD.