Scott Air Force Base News

TRICARE: Where can I get help? A click or call away

Did you know that answers to your TRICARE questions are normally only a click or a phone call away?

TRICARE Online, HealthNet Federal Services, and the 375th Medical Group’s Beneficiary Counselor are all available to assist people with their TRICARE needs.

TOL

TRICARE Online is your secure, web-based patient portal where you can book an appointment with your primary care manager, access personal health records such as lab results, request prescription refills, securely communicate with your provider, and access educational materials. Please visit www.tricareonline.com to register and begin using these web services today.

HEALTHNET FEDERAL SERVICES

If you have a question about your TRICARE benefit or have questions about a medical bill, your first course of action should be to contact HealthNet Federal Services at (877) 874-2273. HealthNet will assist you with general benefits, claims/bills, eligibility, and enrollment questions. HealthNet can also explain your TRICARE plan options, change your PCM, provide a copy of your referral authorization, or help locate a network specialist.

BENEFICIARY COUNSELOR

If there is an issue that you cannot resolve through TOL or HealthNet, the 375th Medical Group has the answer.

Their Beneficiary Counselor Assistance Coordinator/Debt Collection Assistance Officer is here to help.

Your local BCAC/DCAO is Robert Goodwin. He can advise you on how to navigate through TRICARE concerns when you run into stumbling blocks. His expertise spans TRICARE claims, bills from network providers, and appeals for denials and non-covered services.

TRICARE Online is your secure, web-based patient portal where you can book an appointment with your primary care manager, access personal health records such as lab results, request prescription refills, securely communicate with your provider, and access educational materials.

People can reach Goodwin at 256-7664 or by email at robert.goodwin.10@us.af.mil. His office is located in the 375th Medical Group on the second floor in the TRICARE Operations and Patient Administration Hallway.

If you are not from the Scott AFB area, please visit www.tricare.mil/BCACDCAO/ to find a beneficiary counselor for your area.

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