Scott Air Force Base News

Broken computer? ‘Cyberfix’ can help

Staff Sgt. Christopher Povlich, 375th Communication Support Squadron, fixes a computer during Cyberfix at the Scott Air Force Base Library. Cyberfix is a free program for those with base access to get “tech items” fixed, such as computers, tablets and phones. Photo by Senior Airman Melissa Estevez
Staff Sgt. Christopher Povlich, 375th Communication Support Squadron, fixes a computer during Cyberfix at the Scott Air Force Base Library. Cyberfix is a free program for those with base access to get “tech items” fixed, such as computers, tablets and phones. Photo by Senior Airman Melissa Estevez

People needing free help with their computers can turn to the volunteers who staff “Cyberfix.”

Held at 5 p.m. every Wednesdays at the Base Library, Cyberfix is a program designed to help people with a variety of computer issues.

Cyberfix can help ensure personal information and devices are protected. The program can also be used to assist with computer problems like malware removal and data recovery. All the work is done at the library while the customer waits.

I’ve been building, working with, and playing on computers since the age of 8. The concept for Cyberfix came from my work at Microcenter prior to joining the Air Force.

Senior Airman Matthew Evans, 375th Communication Support Squadron

Currently the core volunteer team is made up of members from the 375th Communication Support Squadron such as 2nd Lt. Brad Worley, Staff Sgt. Christopher Povlich and Senior Airman Matthew Evans. Members of the 375th Communication Squadron also volunteer when available.

Evans founded the Cyberfix program in September 2016 when he was an Airman 1st Class.

“I created this program on-arrival after identifying the need—there are a lot of support entities on base, such as financial, auto, etc.—but there was nothing for recovering or securing data day-to-day at home,” said Evans.

“I’ve been building, working with, and playing on computers since the age of 8. The concept for Cyberfix came from my work at Microcenter prior to joining the Air Force.”

Povlich said he volunteers because it helps people, it keeps him current on how to fix new issues, and because he enjoys solving problems and working on technology. He began volunteering in March 2017 and took over as primary for the program in January.

So far the volunteers have worked on over 500 devices including computers, phones, tablets, printers, and other “tech” devices, saving Team Scott an estimated total of over $53,000 over the life of the program.

So far the volunteers have worked on over 500 devices including computers, phones, tablets, printers, and other “tech” devices, saving Team Scott an estimated total of more than $53,000 over the life of the program.

“Personally I think it benefits younger or lower ranked Airmen the most as they have less income to pay someone else to fix items, as well as the retired community who don't always know what questions to ask when it comes to working with today's technology,” said Povlich.

The team is not always able to fix the problem, but can possibly assist with a way forward.

For example, instead of being able to fix a computer that no longer turns on, they might be able to help retrieve photos and documents.

“A few months ago we were able to recover over 2,000 pictures off a hard drive for someone whose parent had recently passed away,” said Povlich. “They thought they had lost years of pictures with that person, and we were able to retrieve it for them.”

Cyberfix volunteers cannot work on military or government systems through this program. Members must go to their unit client systems technician in order to get them repaired.

The base is a community, and I feel that if you are able to help others it just builds on the connectedness of who we are as a team on Scott. When you have less problems in your personal life, your work life will almost always be smoother.

Staff Sgt. Christopher Povlich, 375th Communication Support Squadron

“The base is a community, and I feel that if you are able to help others it just builds on the connectedness of who we are as a team on Scott,” said Povlich. “When you have less problems in your personal life, your work life will almost always be smoother.”

For more information about the program or to volunteer, people can contact Povlich at christopher.povlich@us.af.mil.

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