Illinois American Water sees increase in utility scams. Here’s how to protect yourself
The Illinois American Water Company is urging customers to guard themselves against scammers posing as utility workers in the region.
The water company has seen an increase in scams as normal operations for non-emergency work resumes, including performing in-home work, it said in a release.
Illinois American Water employees will not just stop by and request access to a home without an appointment, according statement from Illinois American Water.
“Our employees all carry employee badges, and our trucks are marked with our logo. If we need to enter a customer’s home, we do require an appointment to allow entry and won’t come to the property demanding access inside,” said Elizabeth Matthews, Vice President of Operations for Illinois American Water.
Illinois American Water recommends taking the following precautions when contacted by someone who says that they are a utility worker.
Always ask for a company-issued photo ID.
Look for the logo. All Illinois American Water personnel wear company branded uniforms and drive company branded vehicles.
Never give cash. Our employees never collect money or credit card information from customers in the field.
If you suspect someone may be a utility worker imposter, close and lock your door and call 9-1-1
If a customer receives a phone call requesting payment with the threat of water or wastewater service being shut off, they should hang up immediately and call Illinois American Water at 1-800-422-2782 to verify their account status.
Scams can be very convincing and often target those who are most vulnerable, including senior citizens and low income communities, the company warns.
“We want our customers to feel safe and secure about their water and wastewater utilities and our employees,” said Matthews. “We strongly encourage our customers to contact us directly if they have questions about their account.”
Illinois American Water customers can access their account information at www.illinoisamwater.com.